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How to order

If you feel the urge of a little magic in you lives and you want a pair of shoes that will make you feel very special, we are waiting for your emails at comanda [@] pixieshoes [.] ro or pixieshoes [@] ymail [.] com , where you have to specify the name or a link of the desired model, the color combination you wish, your size, name, address and phone number.

Considering the fact that all the shoes are hand made and we do not have big stocks (so each pair is specially made for you), please be so kind and allow us 10 working days (2 weeks) for the execution of the shoes, from the moment your order is confirmed and the day we ship them to you.

Shipping in Romania is done via courier services and it is free. We ship internationally via the national postal service (we can provide the shipping fees for interantional deliveries by email, according to the country of destination)

 

Terms and conditions:

  The execution of a pair of shoes takes 10 working days (2 weeks), and it can be longer in the busy periods, in this case the client will be announced. If the delay is exceeded by more than 7 working days, the client is entitled to refuse the order.

In the case of the wrong size, you have 5 working days to return the product which will be replaced by the same model in another size.

In the case you discover major flaws due to the production process you can return the product and you will be fully refunded or the pair you order will be changed.

The shipping rates for returns will be handled by the customer except the case when the return is done due to major flaws in the production process. We will not accept the products returned that were damaged after wearing or inadequate care. Also if they do not fit they have to be in perfect condition to be exchanged. The shipping fees are non-refundable.

 

Size guide:

For determining your size we need the length  and the circumference of your foot.

Length:

1. All you need to get your proper foot measurement is:

  • a piece of paper larger than your foot
  • a pencil
  • tape
  • and a ruler or measuring tape.

 2. Sit with your foot firmly on the floor, and your leg bent slightly forward so that your shin is slightly in front of your ankle.

Trace the outline of your foot and remember to measure your foot without shoes, but with socks similar to the ones you’ll be wearing with the shoes you are buying.

Hold the pencil or pen upright and perpendicular to the paper. Do not hold it at an angle.

Make sure the pencil is resting snugly against your foot as you draw around it.

3. Use your pencil to draw straight lines touching the outermost points at the top and bottom.

4. Use your ruler or measuring tape to measure the length from the bottom line to the top line that you drew in step three.

Be sure to hold the measuring tape straight, and find the closest mark that you can  – don’t round up or down dramatically.

Circumference:

Measure all the way around over big toe and little toe joints at an angle to get the widest part (see illustration) holding the tape snug but not tight.
The circumference of the widest metatarsal part is measured through the most protruding points on the internal and the external sides formed by the joints. Take into consideration the bunions and calluses that may appear on this area of the foot.


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Contact

Email: pixieshoes [@] ymail [.] com
comanda [@] pixieshoes [.] ro